Internet Camera 10/100MBPS PTZ
User Ratings and Reviews
5 Stars Amazing!
I am 100% satisfied with this camera as well. It is pricy; but its features and image quality are totally worth it. It has great range of motion and zoom, and the quality is superb! The 2 way audio support is a great feature. It has excellent sound quality. It works excellent in low light, the quality isn’t lost. The mounting brackets come with the camera and you can even mount it upside down; its great!
1 Star D-Link Customer Service Is Terrible
I have a DCS-900W camera that failed within a year. After that, I made 7 calls to their customer service and tried to get it returned and replaced. Obviously I was talking to some indian people overseas that don’t seem to care about the “service” that much, and usually after a couple of transfers, the line got cut off or picked up by another layman. During conversation, the line quality is very bad.
After a while, I just decided that $100 camera is not worth the time of the calls. I am in the process of reporting their practice to the better business bureau.
Based on my experience, I would be reluctant to buy any expensive things from D-Link. Once you have any problem, they just won’t honor the waranty.
2 Stars Didn’t work and DLink Couldn’t Fix The Problem
I have a DLink DCS5300 that has worked well – no problems, easy to install, etc. I purchased the DCS6620 as an upgrade for the Zoom capability. The DCS6620 image worked well through the security software provided by DLink, but would not work through the web browser interface – not even on my local network. The snapshot image worked fine, but the live feed did not show up at all – just a black box. If you plan to use the security monitoring software, the camera gives a great image, the zoom is high quality and the camera should perform as advertised. If, however, you want to use a web browser to access the camera, be cautious – you might have issues. DLink technical support was able to access the camera and control it (tilt, pan, focus, etc.) from the web, but they were not able to get an image. They decided is was not a port issue, suggested it was a hardware issue with the camera and they recommended I return the camera and get a replacement. The replacement had the same issue. I don’t know what is wrong, but I think it is probably something to do with the required ActiveX Component, the browser and the more complicated 2way communication involved with this camera. I was surprised at problems with this model. I remain satisfied with my DCS5300.
2 Stars Underp;owered and imprecise
This camera is a great novelty item. The picture is good, the optical zoom is nicer than just digital zoom, but it can not be considered worthy for serious surveillence. The unit does not have enough horsepower to deliver stable video when there is a lot of movement in the picture. What you get is a video image that pauses for a second or two, or three, while the audio continues (showing that the communications link is not the problem.
There are bugs in the firmware which have not been addressed. One specific bug can be seen when moving the camera to a defined location. Once the new position is reached the camera does not take the zoom level into account so camera movements are either too small or too large for the defined zoom level.
The steps between the zoom levels are much too large. The motor noise that can be heard when zooming in or out shows that the stepper motors are moving quite a bit. The result is that the camera zooms in or out quite a bit, while having more granularity would be so much more useful.
In summation, this is a great novelty item. This is an affordable entry level comsumer grade PTZ camera. It’s a lot of money to pay for a buggy product that does not seem to have much support from the manufacturer.
1 Star Dlink product Lifetime issue
You may want to think hard before you buy this or any other expensive Dlink product.
I purchased my dlink 6620 1.5 years ago. The camera has developed a CCD imaging problem that always places ‘purple’ diagonal lines at the top of the screen.
I wanted to try and have my $700.00 6620 fixed. I called Dlink and their tech support gave me an RMA procedure. I was then informed, later via EMAIL that my 6620 was out-of-warranty. I knew this and the Tech support people knew this! Yet they gave me an RMA number. I was ready to ship it back but decided to call Dlink again.
The RMA department told me that the technical department never checks if a product is in warranty. What a way to run a company. Dlink also said that they have no repair department, they just exchange (refurbished) cameras, if under warranty.
I then asked the RMA department if they would sell me a refurbished unit. They said NO. I then spoke with customer service. They said maybe I could buy a refurbished unit for up-to 75% of the original price. I was later informed, via EMAIL, that this was not allowed.
So the message is DO NOT buy Dlink cameras if you need them to work beyond the warranty period!
The RMA department Email is below:
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Hi Jim its out of warranty and we wont be able to service it. You could speak to as many Technicians but we still cant service your Product.
Thank You
J T
RMA
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